Terms and Conditions

Pervenche Catering Terms and conditions


  1. Our company details

Pervenche Catering Food Services


  1. What we provide

We provide food services.


  1. Use of our website

You’re permitted to use our “Site” for your own personal and non-commercial use and not to misuse it. The copyright and other intellectual property rights published on our Website are owned by us. These works including our images are protected by copyright laws and all rights are reserved. Our Website may not be used, reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without the express written permission of Pervenche Catering Food Services.

You assume full responsibility for any associated costs or charges that you incur as a result of using our Site.


  1. Access to our website

We make every effort to make sure that our website is available 24 hours a day. We are not liable if it is unavailable at any time or for planned maintenance or other reasons. Access may be suspended temporarily at any time and without prior notice.


  1. Your “Information”

When you write a review on our website you will be required to provide us with information personal to you, including your full name, your email address, your mobile phone number.


  1. Placing your order 

You must be at least 18 years old to place an order with us, and have the intention of collecting/accepting delivery of your order within the agreed time limit.

Please note:

  • that we do not accept orders from third party takeaway order businesses other than our official partner.  Pervenche Catering have the right to refuse, without refund, any third party takeaway order business orders placed.
  • We DO NOT take orders over the website/internet. Please contact us directly to place an order.


  1. Prices and payment

You will be charged as per the prices that are agreed to at the time of placing your order with us.


  1. Refund, Cancelling or Amending your “Orders”

You may cancel or change your order after it has been submitted and payment has been authorised but this is only permissible up to 14 days before your chosen collection date/time. This can be done by telephoning us directly. No refund will be permissible if the attempt to cancel is made with less than the time specified during consultation until your chosen collection time.

If you cancel or change your “Orders”, your original payment will still be processed. Where you are eligible for a refund, we will process your refund within 7 working days.

If, due to unforeseen circumstances we are unable to fulfil your “Orders” or if one of our “Products” is no longer available, we will refund the amount that you have paid.


  1. Collecting your order

It is your responsibility to collect your order from the delivery person upon arrival. We endeavor to use the best and reliable delivery companies but we do not take any responsibility for the conduct of the drivers/delivery companies we use.


  1. Customer Service

Customer care is extremely important to us. Our Customer service team will try to assist you within working hours, if you have any problems with your Order. You may contact us on 01737 554603.


  1. Links to and from other websites

You may link to the Pervenche Catering homepage (https://pervenchecatering.co.uk/) as long as you do so in a fair and legal way and that will not cause damage or take advantage of our reputation. You shouldn’t link from a website that isn’t owned by you. We have the right to withdraw linking permission at any time and for any reason.


  1. Disclaimers

All information on our website including our food images and description are correct at the time of writing the Terms and Conditions. We do our best to ensure that information on our website continues to be accurate but we will not be held liable for any of the contents in this website. We may make changes to the material on the “Site”, or to our Service and products at any time without notice. The material on the Website may be out of date, and we make no commitment to update that material.

Nothing in these “Terms” affects your statutory rights.

We do our best to ensure that our product names, descriptions, prices, nutritional information and allergenic warnings are accurate. If you are in any doubt about the contents of any of our “Products”, you should confirm with us directly before you place your order.


  1. Termination of use

We may terminate or suspend your right to use services immediately by notifying you in writing (including by email) if we believe in our sole discretion that you have breached the Terms of our service.